CLIENT FAQ

TRIAL LESSON

The paid trial lessons can be 1.5 hours or 2 hours per session

CAN I CHANGE THE TUTOR AFTER THE TUITION BEGINS?

You just need to pay for the tuition session(s) that have been conducted. There will not be any extra charges for the change

AM I ABLE TO VIEW THE TUTOR’S CERTIFICATES BEFORE THE FIRST LESSON?

You can request to see the hardcopies of certificates of your tutor to be presented to you during the first lesson

The client acknowledges that it is his/her responsibility to verify the suitability, credentials and qualifications of any tutor with whom he/she engages

HOW MUCH DO I PAY FOR YOUR TUTOR MATCHING SERVICES?

Experienced Tutors is Singapore’s leading private tuition agency and our matching service is free for students/parents requesting for tutors. This is because our agency commission is charged to the tutor, not to you

The client will pay to Experienced Tutors half of the fees payable in the first 4 calendar weeks. This amount is the commission to Experienced Tutors for matching the tutor to the client, and will be borne by the tutor

Thereafter, the client will pay the tuition fees directly to the tutor

If lessons are postponed during the first two weeks, the commission payable to Experienced Tutors will be based on the tuition session conducted the subsequent week(s)

The tutor shall collect all fees due to the tutor from the parent after the two weeks. Experienced Tutors will not assist in any recovery of fees

PAYMENT OF FEES

The client is required to pay tuition fees only for the number of hours of lessons given by the tutor.

If you decide to stop the tuition after the first lesson, you are required to pay for only that lesson

Please transfer the fee for that lesson to Experienced Tutors and we will transfer the tutor’s fee to him/her

Tutors are not authorized at any time to collect the payment on Experienced Tutors’ behalf

Tuition fees are to be paid every 4 weeks to the tutor, unless otherwise agreed between the client and the tutor

PAYMENT MODE

We will provide our bank account information for you to make payment via internet banking or ATM transfer directly to Experienced Tutors’ bank account

If the client fails to pay us, Experienced Tutors reserves the right to terminate the Assignment. This is in fairness to the tutor, who might need to give the available slot to another client if this Assignment does not materialize

Once the payment is received, it will be acknowledged in the form of a receipt, issued to the payer (Parent/Requestor/Guardian) via Whatsapp, sms, email or other electronic communications medium. We will also provide details of the Tuition Assignment that can include: tutor’s name, hourly fee, date of commencement of tuition, subject(s), level, duration of each lesson and frequency, etc

FIRST LESSON

Once the client accepts the tutor’s candidacy, the client will not be able to change the schedule of the First Lesson

Clients are allowed to make changes in the schedule after the First      Lesson is over. However, Experienced Tutors hopes that this is not necessary as the tutor has already reserved that slot of time for you

If you want to make changes in the schedule, please consult with your tutor to ask if he/she is able to change the schedule or not

The tutor is to bring his/her identity document, academic transcripts/certificates and relevant documents for the First Lesson for verification purposes

If the tutor is unable to conduct the First Lesson of a tuition assignment, the tutor must call Experienced Tutors at least 3 business days before the actual lesson. If the tutor fails to notify Experienced Tutors of his/her cancellation/postponement, an administrative charge of S$30 will be imposed on him/her

If the tutor fails to contact Experienced Tutors with a valid reason to inform us about the tutor’s absence from the lesson, the tutor’s profile at Experienced Tutors may be blacklisted. This will be evaluated on a case-by-case basis

LOCATION OF TUTORING LESSONS

Tutors will conduct lessons at the student’s residence unless otherwise specified and agreed upon by both the client and the tutor

If the client has a request for the tuition to be conducted at another location (eg a friend’s home), Experienced Tutors will ask if the tutor is able to accommodate the request

Experienced Tutors and the tutor will not be responsible if the given location is occupied or not available for use for the lessons and the officially scheduled timings will still be counted as a paid lesson

TUTOR REASSIGNMENT OR CANCELLATION OF ASSIGNMENTS

There is no obligation or contract to complete a fixed number of lessons, except for the First Lesson

If at any time the client is not satisfied with the tutor, the client may request a replacement or termination. However, the client is responsible for paying the fee for the number of lessons given prior to termination

Experienced Tutors will discuss separately with the client and the tutor regarding future tuition arrangements, and Experienced Tutors will change the tutor for the client. There will not be any extra charges for the change and the client needs to pay just for the tuition session(s) that have been conducted

If the client cancels a tutoring assignment before the tutor completes the agreed number of lessons for the first 4 calendar weeks, Experienced Tutors assumes full claim to 50% of the tuition fees for the total number of lessons delivered in the month. For example, if the client had requested for 8 lessons per month, but the assignment was cancelled after the 5th session, Experienced Tutors will be paid pro-rated commission for the 5 lessons conducted

Experienced Tutors will not be liable for any payment charges or issues arising from the cancellation of tuition assignments by the client

If the client terminates the Assignment because the tutor is often late, skips lessons without valid explanations etc, the tutor will bear Experienced Tutors’ full commission fee

If the tutor cancels the Assignment after confirming acceptance (that is, the client’s contact information and address have been given to the tutor), the tutor will need to compensate the commission which amounts to 50% of the fees payable (as stated in the confirmation Whatsapp, sms, email or other forms of electronic communications messages) for the first 4 weeks

If the tutor wishes to cancel a Tuition Assignment before the end of the first 4 calendar weeks, the tutor is to inform both Experienced Tutors as well as the client at least 3 days before the next lesson date. Experienced Tutors will recover our legal share of the one-time commission of 50% of the fee for the first 4 calendar weeks from the tutor. Tutors are encouraged to have a long-term commitment as the clients have vested their trust in them

TERMINATION

The tutor will receive full or pro-rated payment for the number of lessons rendered, provided the tutor has complied with the Terms of this Agreement

The client has the right to terminate the tuition if the tutor is unable to produce the documents certifying his/her credentials. In such cases, the tutor has to pay Experienced Tutors the amount of money equivalent to the tuition fee for the day, as commission

DISCLAIMER

Experienced Tutors is Singapore’s leading private tuition agency in Singapore. While we try to provide clients and tutors with the closest tutor match possible, we cannot guarantee a satisfying match. We hold no responsibility or liability for problems, unhappiness, or disputes that are a result of the tutor or client

Experienced Tutors will not act as an arbitrator for any disagreements that arise between tutor and client

However, Experienced Tutors may try to mediate whenever possible and reserves all rights to blacklist any party who is at fault. Experienced Tutors also reserves the right to terminate or deny services to any client or tutor (actual or potential) at any time

LEGALIZATION OF NON-WRITTEN CONTRACT

At the point of time which the contact details of the client or tutor(s) are given to either party, Experienced Tutors reserves all rights to collect the full commission. This is regardless of whether the tuition cancelled or postponed

PRIVACY

In view of the implementation of the recent Personal Data Protection Act, we require your explicit consent to contact you for tuition related matters. The client and the tutor explicitly agree to Experienced Tutors and our network contacting you via Whatsapp, phone call, sms and/or other electronic communications channels to conduct tuition matches. By registering with Experienced Tutors, you have given us explicit consent to contact you through various electronic media, including Whatsapp, calling, and sms, etc.

If you do not wish to further receive any of our messages, calls, and emails, please unsubscribe yourself by sending us a message at https://www.facebook.com/ExperiencedTutorsSG

Please give us up to a week to remove your information from our database. If you still receive any calls or messages from Experienced Tutors after unsubscribing, please kindly contact us at 85999-168. Thank you

Experienced Tutors is the leading private tuition agency in Singapore, and we have placed thousands of reliable tutors with students at all academic levels and subjects, across Singapore

Our experience in knowing what works and what does not ensures that all you need to do is let us know your requirements and preference

Tutor matching is free, and the referral fee is charged to the tutor

Most of our tutors have been a part of our network for many years. Semester after semester, they guide our students through unexpectedly difficult exams, projects or assignments

As Singapore’s leading private tuition agency, we are able to immediately tap on our expertise and network to recommend reliable and experienced professional tutors to you

Tuition can start within this week

Our expert tutors can help your child organize their time, prioritize the different assignments and sequence of knowledge, and develop critical thinking and time management skills

Learn the correct study skills and academic content from Singapore’s leading private tuition agency

While learning the content is very important to scoring higher grades, the attitude of tutors and their students plays a major role

As Singapore’s leading private tuition agency, we are particularly careful about compatibility, because your child has no time to waste when you want to prepare him or her for better academic performance

Experienced Tutors has a team of qualified tutors who specialize in teaching university and polytechnic level modules, for undergraduate students who need private tuition and are studying at NUS, NTU, SMU and universities with a presence in Singapore

We are able to recommend the ideal tutor to you because the best tutors in Singapore have joined our team

Experienced Tutors is Singapore’s largest private tuition agency